1. Refund Eligibility
We offer refunds for our travel consulting services under the following conditions:
- You are not satisfied with our consulting services
- You request a refund within 7 days of service delivery
- You have not used our services extensively (consultation not completed)
- You provide a valid reason for the refund request
2. Refund Process
To request a refund, please follow these steps:
- Contact Us: Email us at [email protected]
- Provide Details: Include your consultation ID and reason for refund
- Review Process: We will review your request within 2 business days
- Refund Processing: If approved, refund will be processed within 5-7 business days
3. Refund Methods
Refunds will be processed using the same payment method used for the original transaction:
- Stripe Credit/Debit Cards: Refunded to the original card (3-5 business days)
- PayPal: Refunded to your PayPal account (1-3 business days)
- Skrill: Refunded to your Skrill account (1-3 business days)
4. Non-Refundable Services
The following services are generally not eligible for refunds:
- Services that have been fully completed and delivered
- Services used for more than 7 days
- Services where the client has received significant value
- Services cancelled due to client's change of mind after completion
5. Partial Refunds
In some cases, we may offer partial refunds:
- If only part of the service was delivered
- If there were technical issues preventing full service delivery
- If the client is partially satisfied with the service
Partial refund amounts will be determined on a case-by-case basis.
6. Dispute Resolution
If you disagree with our refund decision, you can:
- Request a review by our management team
- Provide additional documentation to support your case
- Contact us for further discussion
We are committed to fair resolution of all disputes.
7. Processing Time
Refund processing times vary by payment method:
- PayPal: 1-3 business days
- Skrill: 1-3 business days
- Stripe Credit/Debit Cards: 3-5 business days
- Bank Transfer: 5-7 business days
8. Currency and Exchange Rates
Refunds will be processed in the same currency as the original payment. If currency conversion is required, it will be done at the current exchange rate, and any conversion fees will be borne by the client.
9. Contact Information
For refund requests or questions about this policy, contact us:
- Email: [email protected]
- Website: https://visatouzbekistan.uz/
- Company: GLOBAL VISA & TRAVEL SERVICES CENTRE LTD
- Registration: Companies House 16745414
10. Policy Updates
We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of the modified policy.
Important Notice
This refund policy applies only to our travel consulting services. We do not provide refunds for government fees, visa application fees, or third-party services that are outside our control.
